Re: BT smart hub 2 flashing purple

Chlolouiseox · ‎13-01-2023

Hi,

I have recently moved house and informed BT. My activation date was yesterday and my BT box is still flashing purple.

I have checked all the connections, restarted the hub and restarted the modem and nothing appears to be working?

imjolly · ‎13-01-2023

if still nothing then phone CS 03301234150

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

NeilO · ‎13-01-2023

@Chlolouiseox I'm sorry your broadband isn't working. I presume you have full fibre if you have a white Openreach modem? If so what are the lights showing on that?

Thanks

Neil

rbz5416 · ‎13-01-2023

Just to avoid any confusion around a white modem, do you have one of these & are the LEDs as shown?

Chlolouiseox · ‎13-01-2023

Hi,

yes I have that modem but the LAN LED isn’t showing?

licquorice · ‎13-01-2023

Yes, but are the PON and Power LEDs green and the LOS LED unlit?

Have you tried a different Ethernet cable between the ONT and Hub?

Chlolouiseox · ‎13-01-2023

Yes that’s correct they’re both lit up and the LAN is unlit.

I haven’t tried a different Ethernet cable because this one worked prior to moving, I moved house and now the box appears to just be flashing purple

licquorice · ‎13-01-2023

Is the hub configured for FTTP mode and the cable connected to LAN port 4?