BT smart hub 2 flashing purple

[Chlolouiseox]

Hi, 

I have recently moved house and informed BT. My activation date was yesterday and my BT box is still flashing purple. 

I have checked all the connections, restarted the hub and restarted the modem and nothing appears to be working? 

[imjolly]

if still nothing then phone CS 03301234150  

[NeilO]

@Chlolouiseox I'm sorry your broadband isn't working. I presume you have full fibre if you have a white Openreach modem? If so what are the lights showing on that?

Thanks

Neil

[rbz5416]

Just to avoid any confusion around a white modem, do you have one of these & are the LEDs as shown?

[Chlolouiseox]

Hi, 

yes I have that modem but the LAN LED isn’t showing?

[licquorice]

Yes, but are the PON and Power LEDs green and the LOS LED unlit?

Have you tried a different Ethernet cable between the ONT and Hub?

[Chlolouiseox]

Yes that’s correct they’re both lit up and the LAN is unlit. 

I haven’t tried a different Ethernet cable because this one worked prior to moving, I moved house and now the box appears to just be flashing purple

[licquorice]

Is the hub configured for FTTP mode and the cable connected to LAN port 4?