Banham CCTV problems and the BT Hub 2 for BT Infinity

[bigbill1]

I have a CCTV system, which I know is working and the cable that comes from the CCTV control box is live and working.

Since I have upgraded to BT Infinity, I cannot get the access to CCTV cameras on my mobile. It worked perfectly with it's predecessor.

The feed from my CCTV plugs directly into port 2 on my BT Hub for BT Infinity. The CCTV company told me after much head scratching (because they couldn't fix it) that the BT hub was faulty and ports 2 & 3 didn't work. So I replaced the BT Hub and I have exactly the same problem all over again.

I phoned BT technical help today and they said they weren't trained in solving this problem and referred me back to the CCTV system company.

How can I move forward from here please? I cannot be the pioneer with this problem!

Appreciate any help please!

[licquorice]

What did you upgrade from?

How are you accessing the camera, by it's IP address or hostname?

Are you trying to access it using WiFi or 4G on your phone?

[bigbill1]

Thank you for your response. Bear with me as all this stuff is witchcraft for my vintage, so I apologise in advance for my answer.

I upgraded to fibre from whatever BT’s fastest residential copper service was. The problem started following a changeover from one of BT’s smart hubs (type A).

The cameras themselves plug into a Banham supplied desktop box and the cable I mentioned in my earlier message goes directly from that through the house and is currently plugged into port 2 of the BT Hub 2.

I was able to access the feed to each of the cameras through Wi-Fi or with 4G/5G previously, but I can’t now.

Appreciate any further guidance you might be able to give me.

[Checked2013]

Most likely the CCTV company changed the IP range on your old BT Hub when they installed the system, best to call them out and have them do a re-setup.

[bigbill1]

Thank you for your kind response