Blink Doorbell

[Kineto]

My partner got one of these video doorbells, it works except the live feed just buffers. It’s supposed to go to their cloud servers but it’s getting jammed I would say. She has an Amazon echo dot and the feed is live on its Alexa app which is local to her WiFi. I tried it at my place, I’m on Zen and it worked perfectly, she is on bt fibre with a smart hub 2. I’ve went into every setting I think inc those via the bt app, with no joy. It appears to me that bt is blocking it going out, her upload speed is also poor, 4/5 mbs. Had bt guy out but he couldn’t sort it and only commented on the download speed which is about 35mps. 

[Christopher_G · Accepted solution]

Hi @Kineto 

Switching the wireless mode could help here.

Mode 2 is a good option to try, as it can improve stability and keep the doorbell connected, even if speeds are slightly lower.

Let us know how you get on.

Chris

[Kineto]

Nope, it  didnt change anything, its not the wifi.

Blink doorbells and presumably cameras go through a sync module that I believe sends the video data to their cloud server and then back to their app. I suspect that there is something perhaps not in the router blocking that return video stream. As i said with Zen it works perfectly.

[Leanne_T]

Hi there @Kineto 

Thanks for coming back to us. 

I would suggest getting back in touch with our tech guides to see what next steps will be needed to help you get this sorted.

Leanne,