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Samspriggs
Beginner

on ‎10-02-2024 10h54

3,223 Views
Message 1 of 2

Blue Solid Light but No Internet connection on devices

Hello, 

we have a solid blue light on our BT Box, you can connect to the wifi on all devices however it says there is no internet connection? I’ve turned the router off, I’ve turned devices off but no change it’s been like this for well over 12 hours any help? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎10-02-2024 10h58

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Message 2 of 2

Re: Blue Solid Light but No Internet connection on devices

can you connect with ethernet cable and see if that works

Have you tried a factory reset by pressing recessed button on back and holding 20/30 secs until hub lights flash



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