Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Samspriggs
Beginner

on ‎10-02-2024 10h54

3,471 Views
Message 1 of 2

Blue Solid Light but No Internet connection on devices

Hello, 

we have a solid blue light on our BT Box, you can connect to the wifi on all devices however it says there is no internet connection? I’ve turned the router off, I’ve turned devices off but no change it’s been like this for well over 12 hours any help? 

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎10-02-2024 10h58

3,468 Views
Message 2 of 2

Re: Blue Solid Light but No Internet connection on devices

can you connect with ethernet cable and see if that works

Have you tried a factory reset by pressing recessed button on back and holding 20/30 secs until hub lights flash



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply