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Message 1 of 7

Broadband connectivity

Hi,

My wife having problems on ipad when on social media the broadband keeps on dropping out. We have good speed at ipad 70Mbps download, BT have changed router and switched us to less congested channel but problem remains

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Message 2 of 7

Re: Broadband connectivity

Make sure you turn off "smart setup" on the BT hub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...


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Message 3 of 7

Re: Broadband connectivity

Alas problem still there wife is on Facetime now and cut off 5 times in last 20 mins......

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Message 4 of 7

Re: Broadband connectivity

Which hub version do you have



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Message 5 of 7

Re: Broadband connectivity

Hi 

Have new BT smart hub only delivered 2 weeks ago. Pulling my hair out now wondering whether to buy another router and looking at the Honour 3 

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Message 6 of 7

Re: Broadband connectivity

have you turned of smart setup  

 

Turn Off smart setup

 

 

 

 

 

 

 

 

 



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Message 7 of 7

Re: Broadband connectivity

Yeah turned off smart set up and no difference
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