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harrysta
Aspiring Contributor

on ‎28-08-2022 13h14

1,048 Views
Message 11 of 22

Re: Broadband dropping out

Yes I do have fibre broadband direct into the house and definitely not via green box.

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harrysta
Aspiring Contributor

on ‎28-08-2022 13h22

1,044 Views
Message 12 of 22

Re: Broadband dropping out

When my broadband is running correctly I am getting close to my advertised speed 74 Mbps.

When it drops out it is of course, nothing then when checking speed again it can be very low, it could take hours to get back upto full speed. 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-08-2022 13h26

1,040 Views
Message 13 of 22

Re: Broadband dropping out

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

do you have digital voice or still normal connection for phone?

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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harrysta
Aspiring Contributor

on ‎28-08-2022 13h36

1,035 Views
Message 14 of 22

Re: Broadband dropping out

Thanks for reply and Info, have already done that a couple of times and sent info to BT.

Yes I have the latest hub and digital voice,  telephone system is a  nightmare compared to old copper wire analogue system. 

Another engineer coming on Tuesday morning? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-08-2022 13h40

1,032 Views
Message 15 of 22

Re: Broadband dropping out

stats may be helpful to the people trying to help you on the forum



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harrysta
Aspiring Contributor

on ‎28-08-2022 16h55

1,014 Views
Message 16 of 22

Re: Broadband dropping out

Well I have logged into router,  advanced,  technical log.

So far so good.

Followed link you gave me.

Entered my phone nnmber ? get message.   There is no available data for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided.

We have had this number for approx 40 years?

I exported both the Technical Log. Information and Event Log for today to Excel files ?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-08-2022 16h58

1,012 Views
Message 17 of 22

Re: Broadband dropping out

You are on digital voice hence why the dslchecker will not work. 

You can use the camera icon to upload a screen shot 

how to upload photo.PNG

 

 



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harrysta
Aspiring Contributor

on ‎28-08-2022 17h38

999 Views
Message 18 of 22

Re: Broadband dropping out

Screenshot (22).pngScreenshot (23).png

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Les-Gibson
Guru

on ‎28-08-2022 17h48

991 Views
Message 19 of 22

Re: Broadband dropping out

@harrysta 

You might want to review the amount of personal detail viewable in your screenshots

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Les-Gibson
Guru

on ‎28-08-2022 17h52

987 Views
Message 20 of 22

Re: Broadband dropping out

I see from your screenshots that your 5GHz carrier is on channel 36, you might want to change that if you have Sky Q it will cause conflict

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