Cabinet full

[ellaswanson20]

PLEASE HELP 

I am so beyond stressed. We have just moved house and found out our property was never connected to a broadband line. We live on a new build estate and all our neighbours have WiFi apart from us. 
We have a BT engineer coming tomorrow as they sent us a hub and advised we could have a copper line running at 4Mbps. I work from home and currently on unpaid leave because I can’t work- we have no connection.However yesterday morning I looked on the broadband availability checker for our cabinet and it said available, I was over the moon. Then this morning I’ve checked again and it’s back to waiting list. How is this possible?! There are a load of new houses due to have people moving into in September, how are they going to get wifi?
I am at my wits end. Please try and help me 

[licquorice]

If the cabinet's full it's full. Nothing can be done about that other than jumping in quick before anyone else when the checker shows available as someone has ceased their service.

Seems odd that you don't have FTTP available to you in a new build property.

[ellaswanson20]

When I saw it was available yesterday I rang BT yesterday straight away and he said as I’ve got engineer coming Monday it’ll be sorted then. 

I don’t see how someone has got in before me? It’s quite a small estate and I was told by BT they don’t have appointments on a Saturday so how would it even be possible? Unless it’s us that has taken the spot in the cabinet? I just don’t know!!! 

I have no idea what FTTP is if I’m honest, I don’t have a clue about any of this, all I know is that we have no connection

[ellaswanson20]

J

[jac_95]

@ellaswanson20 

Are you sure your property developer didn't choose a alt net to deploy their own ful fibre network?

An alt net is an alternative network infrastructure provider compared to Openreach.

Taylor Wimpy, Barrett Homes and some other property developers usually use an alt net.

The site manager should be able to say who they used.

Some checkers such as the ones below can also be used as a guide to see what broadband infrastructure networks are available 

https://labs.thinkbroadband.com/local/index.php

https://checker.ofcom.org.uk/en-gb/broadband-coverage

[NigelB72]

@ellaswanson20 BT told me that Openreach had no Fibre installations in our area for 3-6 months and they also didn't do Saturday installations. Our new ISP arranged an Openreach fibre installation in 3 days and on a Saturday so me thinks BT aren't being entirely truthful with what they're telling you.

[imjolly]

@ellaswanson20 

can you enter your address and post results including the notes  remember delete address

https://www.broadbandchecker.btwholesale.com/#/ADSL

anything like this in your home

[ellaswanson20]

 

 hi , the top image is what it’s saying today and the second image is what it said yesterday.

[ellaswanson20]

No, I don’t think so. 

all our neighbours have WiFi and broadband, cavana homes have said it’s not an issue with them 

[imjolly]

try using the camera icon to upload and post the information