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Message 11 of 19

Re: Cabinet full

I added the screenshots to my last message. Can you not see them?

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Message 12 of 19

Re: Cabinet full

there is more information needed which requires you to post the full dslchecker results including the notes



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Message 13 of 19

Re: Cabinet full

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Message 14 of 19

Re: Cabinet full

@ellaswanson20 

Yep doesn't look like there's anything other then Openreach FTTC which is full and will need to wait until a spare port becomes available. It's first come first serve.

It's just unfortunate that your property developer didn't register the new build site with Openreach as that would have meant you would have full fibre available and capacity would have been catered for. Openreach offer free build out of their full fibre infrastructure to new builds greater than 19 plots. The property developer needs to register for this though 

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Anonymous
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Message 15 of 19

Re: Cabinet full

While you try and sort this @ellaswanson20 , have you checked on 4G/5G availability at your location?

Assuming one of the big 4 (EE, Three, Vodafone or O2) have decent coverage, you can grab an unlimited SIM with a Mobile Virtual Network Operator on a 30 day contract and a 4G/5G router off of Amazon or similar to tide you over and get you online for work.

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Message 16 of 19

Re: Cabinet full

Hi 

we do have a 4g ee smart hub at the minute, was working fine but I work from home and for some reason it doesn’t work at all with my work laptop, it’s really bizarre.

So we are looking to get this cancelled as don’t want to be paying out for for two hubs?

Anonymous
Not applicable
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Message 17 of 19

Re: Cabinet full

What have your work IT said? Do they know you are using a 4G router? 

They might need to change something in your laptop config. I bet it is a VPN issue or similar. 

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Message 18 of 19

Re: Cabinet full

Hi 

sorry for delay. No my IT at work have just sent me a new device. Said the problem must be with EE. They could be right as have noticed the 4g hub doesn’t work for Netflix , any Alexa product or my ring door bell. It’s all very frustrating 

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Message 19 of 19

Re: Cabinet full

The EE 4G hubs use a shared public IP address (CGNAT), so some devices/services will not function, as they need to see a unique public IP address.

Some mobile broadband providers, like Three, do allocate a unique dynamic public IP address as one of their APNs. You still need a proper 4G router to use this feature, and they are more expensive (£70) than the basic 4G hubs.

 

 

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