Complete Wi-Fi acting as Two Networks

[EmyrEvans]

Hi

Apologies for a rookie question.

I have a BT Smart Hub 2 and a white disk, hard-wired connected to it for upstairs.

It's showing me two netowrks available: A BT WholeHome and a separate BT network.

I only want my devices to see one network throughout the house. Is is possible to merge them into one?

Many thanks

Emyr

[rbz5416]

Yes - & no!

You can rename the SSID of either to match the other to give one visible network. But devices are unlikely to roam seamlessly between them. Not an issue for static devices but mobile devices may well cling onto a weak signal right up to the point where it drops completely before switching. So you may still need to switch manually, which will be more difficult with them having the same name. So rather than just connecting to the other network name you'll have to disconnect & reconnect & hope it then picks up the stronger signal.

But this is all mostly down to the software/drivers on the mobile device, so they only way to find out for sure how it will work for you is to try it.

[stevebrass]

On iPhones etc you can tell the device to forget a particular wifi network

[licquorice]

You don't have Complete WiFi, which does act as one network with the hub, you have Whole Home which is a standalone mesh system that can be used with any router.

[stevebrass]

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@licquoricewrote:

You don't have Complete WiFi, which does act as one network with the hub, you have Whole Home which is a standalone mesh system that can be used with any router.

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So the OP could switch off the wifi on the hub?

[EmyrEvans]

Ah, thanks for you replies guys.

This is what BT say I'm on...

 They mention Complete Wi-Fi, but I'm a bit confussed - sorry about that!

Let me re-phrase the question... How do I change so that I just have ONE network SSID throughout the house?

Don't mind spending on more hardware if required.

Thanks again

Emyr

[licquorice]

By simply changing the SSID of the hub to that of the whole home discs, however, as @rbz5416  has said, it won't give you seamless roaming.

Do you actually want one network name or a seamless mesh, they are not the same thing.

[rbz5416 · Accepted solution]

Whole Home is the white discs that are purchased.

Complete WiFi is the black discs which as @licquorice said, will give you what you want.

The question is why are BT charging you for Complete WiFi but apparently have not supplied any discs? Did you buy the white discs or have BT maybe supplied the wrong one in error?

[EmyrEvans]

Thanks.
Seamless mesh I think, so that the signal strength is strong everywhere.
Looks like I need the black disks, not the white one!

[EmyrEvans]

Not sure - I'll give them a ring I think!
So it looks like I need a black disk so that I just have one network, strong signal everyshere..
Many thanks for your timre 🙂