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Message 1 of 11

Deco X55 Wifi 6

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Hello, I have the Deco X55 mesh set up in my home - ONT>Deco no need for the SH2 as I dont use digital voice, I am unable to toggle or even see the wifi 6 toggle in the Deco app they are capable of it, curious as to what could be causing this? 
Thanks. 

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Message 2 of 11

Re: Deco X55 Wifi 6

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Not entirely sure why you are posting the question on a BT forum rather than a Deco forum.

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Message 3 of 11

Re: Deco X55 Wifi 6

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My ISP is BT - so I have removed the SH2 and replaced with a Deco in router mode, I am trying to understand why I may not be getting wifi 6, if I need to reintegrate the hub or whether it is a package problem as I am on fibre 500.

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Message 4 of 11

Re: Deco X55 Wifi 6

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Message 5 of 11

Re: Deco X55 Wifi 6

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It has absolutely nothing to do with BT, it's a Deco question.

You wouldn't ask your electricity supplier about a problem with your television.

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Message 6 of 11

Re: Deco X55 Wifi 6

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Thanks for your help, and for being so welcoming. 

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Message 7 of 11

Re: Deco X55 Wifi 6

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See https://community.bt.com/t5/Announcements-Guides-Community/Welcome-to-the-BT-Community-Forum/td-p/15...

Also https://community.bt.com/t5/Announcements-Guides-Community/BT-Community-User-Guidelines/td-p/1375043

All of us here are just customers who try help with BT products and services, in out own time. We would not be able to help with third party devices.

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Message 8 of 11

Re: Deco X55 Wifi 6

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I suspect you're confused around WiFi 6. It isn't something you turn on or off, neither is it something visible as a separate entity. If your client devices support WiFi 6 then they should simply use it automatically.

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Message 9 of 11

Re: Deco X55 Wifi 6

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That was my understanding, but wasn't sure if Deco had some weird configuration options hence pointing to Deco forum

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Message 10 of 11

Re: Deco X55 Wifi 6

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@licquoricewrote:

That was my understanding, but wasn't sure if Deco had some weird configuration options hence pointing to Deco forum


There may well be an option to restrict it, same as you can generally set b, g, n & ac on WiFi 5. It's also possible that @moakley24 is actually meaning the 6GHz backhaul of WiFi 6e. But definitely a question for the Deco forum.