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togle101
Beginner

on ‎14-08-2023 11h26

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Message 1 of 6

Disc not pairing

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My WiFi disc is refusing to pair with my Hub. I’ve tried the Ethernet cable. It goes blue but then when I take the Ethernet cable out it sticks on flashing red. I have tried repeating process following a factory reset of the disc. What’s the next step? Thanks 

 

*There was an earlier response to this same message with a solution that I can't access because of insufficient privileges.*

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎14-08-2023 11h53 - edited ‎14-08-2023 11h54

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Message 2 of 6

Re: Disc not pairing

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@togle101 

Welcome to this user forum for BT Retail phone and broadband customers.

What colour is the disc, is a BT Whole Home white disc?

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togle101
Beginner

on ‎14-08-2023 11h59

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Message 3 of 6

Re: Disc not pairing

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Black

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Keith_Beddoe
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‎14-08-2023 12h09 - edited ‎14-08-2023 12h11

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Message 4 of 6

Re: Disc not pairing

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@togle101 

Was it supplied by BT as part of the Complete Wi-Fi package?

See https://community.bt.com/t5/BT-Devices/What-disc-do-I-have-BT-Complete-Wi-Fi-or-BT-Whole-Home-Mini/t...

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togle101
Beginner

on ‎14-08-2023 12h11

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Message 5 of 6

Re: Disc not pairing

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Yes it was. Our broadband package is called Full Fibre 100 with Halo 3.

 

Disc has been connected fine for at least 12 months but disconnected a couple of days ago.

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