Echo dot connection

[Bluecoopy]

Hey folks im trying to connect echo dot 2nd gen to bt smart hub ive tried lots of things but still no joy any help appreciated 

[caravanj]

@Bluecoopy 

How far do you get with the connection process & what messages do you get?

[Bluecoopy]

Not far at all i see the device in wifi but as soon as try to connect just wont at all then i get the message this device is updating then orange light on echo but its not even connected to wifi as says offline 

[caravanj]

@Bluecoopy 

Sorry for the delay in replying, I've only just seen your reply.

I assume that by now you've got it connected.

[Bluecoopy]

Na gave up managed one time to get it going but not anymore 

[caravanj]

@Bluecoopy 

That's a pity.

Recently I've had problems with several of our Echo devices going offline & having to reconnect them.

I assume that when you tried you were near the router with Bluetooth activated.

Eventually I had to reset the Echo Flexes & Dots by pressing the activation button for around 30 seconds.

The first message after about 10 seconds says "Now in setup mode" but ignore that & keep the button pressed until you get the "Resetting your device, this will take about a minute" then release the button & wait till you get the message saying that your Dot has been reset.

Then start the process from scratch.

I had to do this a couple of times with each device.