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vscales
Beginner

on ‎17-08-2024 18h16

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Message 1 of 2

Email not accessible

I have recently changed my BT password and since then I have been unable to send or receive emails on my iPad. I have followed all suggestions on BT website, including deleting and reinstalling the account, but this has not been successful. Having deleted the account and reinstalled I can’t now access any of my previous emails! So now in a worse position than before.

any help would be greatly appreciated.

 

thanks

 

 

 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎17-08-2024 23h27

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Message 2 of 2

Re: Email not accessible

Are you a BT Broadband customer or are you paying for your email through a BTPremium email account?

Are you able to send and receive emails if you use BTMail webmail (Using a web browser)?

Why did you change your password?

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