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Message 1 of 2

Ethernet connections from Sky Q Boxes to BT Smarthub 2

I have a NETGEAR 5 Port Gigabit Network Switch GS105, Ethernet Switch, Ethernet Splitter

I have just received a new BT smarthub 2 as my old one became faulty.

All my Sky Q boxes have previously  been hard wired to the BT Smarthub 2  (1 x main sky q box and 2 x Sky Q Mini boxes), However since receiving my new BT Smarthub 2,  I think all my Sky Q boxes are now using my wi-fi instead of using the ethernet cable connections.  I have plugged all ethernet cables from the Netgear Switch into the new BT Smarthub but BT have said they are not seeing any ethernet connections only wi-fi.  Please can anyone help me?

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Message 2 of 2

Re: Ethernet connections from Sky Q Boxes to BT Smarthub 2

the SKY q box and minis cannot use your wifi unless you have setup wifi connections in the SKY boxes as the hub wifi password is required before any connection

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