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M5zap
Aspiring Contributor
482 Views
Message 1 of 5

File download issues.

I have an issue downloading a specific file any help appreciated. 

I am getting timeouts when trying to download content from CDN77, the download stops after about 10 to 40mb. The content is coming from the domain download-center.dxo.com which resolves to  185.59.221.21,  89.187.167.3, 195.181.164.15 on a round robin basis with a TTL of 10 seconds. I have tried many times and am unable to download the file on BT. I have tried on 3 other ISPs with no issue, note that these ISPs get the same DNS response and therefore use the same CDN servers as I am using on BT.

I have the issue on all devices OS X, iOS and windows and have tried different browers. 

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4 REPLIES 4
Les-Gibson
Recognised Expert
438 Views
Message 2 of 5

Re: File download issues.

Go into MyBt and switch BT Web Protect off

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
DavidM
Moderator
Moderator
412 Views
Message 3 of 5

Re: File download issues.

Hi @M5zap and welcome back. It's been a while.

Can you give @Les-Gibson advice a go and let us know if that helps?

Cheers

David

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M5zap
Aspiring Contributor
404 Views
Message 4 of 5

Re: File download issues.

Hi David

I have checked and BT Web Protect was already set to off. 

The download does start and then stalls early on in its download. The stall point is variable. 

Thanks 

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DavidM
Moderator
Moderator
385 Views
Message 5 of 5

Re: File download issues.

Thanks for checking that @M5zap .

I think we need to take a closer look at this for you so I'll send you a private message so you can get in touch.

Cheers

David

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