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Message 21 of 28

Re: Frequency issue smart hub 2

@HHGTTG You can turn it off but you can't give it a different SSID.

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Message 22 of 28

Re: Frequency issue smart hub 2


@TJcolt wrote:

All devices need to be on same network as far as I'm aware. 


All devices will be on the same network regardless of whether connected via Ethernet, 2.5Ghz wifi or 5Ghz wifi.

Perhaps if you were to answer some  of the questions posed we might be able to help further.

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Message 23 of 28

Re: Frequency issue smart hub 2

Can one change the SSID then so that it applies to both bands?

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Message 24 of 28

Re: Frequency issue smart hub 2

Of course

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Message 25 of 28

Re: Frequency issue smart hub 2

I've been advised the bands need to be separated. I assumed I could turn 5.0 Ghz off. Is that not the same thing? 

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Message 26 of 28

Re: Frequency issue smart hub 2

Separating the bands means giving each band a different SSID, this is not possible with the SH2. Turning off the 5Ghz band will have the same effect.

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Message 27 of 28

Re: Frequency issue smart hub 2

According to HP+ printer setup (HP Smart app) | HP® Customer Support it would seem that the HP+ app isn't doing it's job as it's supposed to so it might be worth contacting them about the issue

What is HP+? Embedded in select HP printers, you get all the innovation included with standard print hardware plus exclusive solutions and incentives that include:

  • An extended HP warranty for additional peace of mind.

  • 6 months of HP Instant Ink cartridges delivered to your door before you ever run out. After 6 months, a monthly fee is charged automatically unless canceled.

  • Connected cloud printing that automatically detects and fixes connectivity issues.

  • Premium print and scan tools enabled in the HP Smart app.

  • For every page printed with HP+, HP Forest First protects or restores forests in equal measure.

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Message 28 of 28

Re: Frequency issue smart hub 2

HP have broken the app and drivers for some of their printers on several occasions over the last few years.

 

If you only want to connect to the printer on a single band, you can turn the band you don't want off on the printer.  It's still not going to stop the auto-off after 2 hours of inactivity as that's a feature🤣

My SmartTank 550 plus is the best and the worst printer I've ever owned!  4-5 years since buying it, I'm still using the Black ink that was supplied with it after some 14,000 pages, and I've only just broken into a replacement set of coloured ink bottles, but I did have to replace the heads!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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