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Message 11 of 28

Re: Frequency issue smart hub 2

Unplugging is NOT factory resetting.

BT are talking nonsense, you don't need an internet connection to print.

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Message 12 of 28

Re: Frequency issue smart hub 2

*I've a Smart-Tank 550 Plus, and thanks to those wonderful people at HP, at one point you did need an internet connection in order to be able to print to it - as could any idiot on the web who could guess the formulaically generated email HP assigned to the printer (no password required)!

So question to our OP, what is the printer model?


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 13 of 28

Re: Frequency issue smart hub 2

You need an internet connection or ethernet. 

The issue is no devices can connect, the printer keeps connecting then going into sleep mode. 2 hours set as default. 

Openreach are now looking into it and fixing. 99% sure it's a network issue. 

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871 Views
Message 14 of 28

Re: Frequency issue smart hub 2

To print wireless you do 

The laptop is saying connected and the printer is connected to the network. So either it's a frequency issue or something else I can't think of. Keeps tripping into asleep mode. 

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869 Views
Message 15 of 28

Re: Frequency issue smart hub 2

You do not need an internet connection to print. WiFi within your LAN is totally independent of an internet connection.

Are you sure you haven't got a faulty hub?

Did you factory reset the printer?

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837 Views
Message 16 of 28

Re: Frequency issue smart hub 2

At least we now know this is a printer that doesn't require internet.  However, one of the "features" of some modern HP printers is that they simply "auto off" after 2 hours.  There is no fix for this and no setting you can change to prevent it, it's a feature 😭

@licquorice  there are some really questionable features on some HP printers!

*I can supply a screen shot if really necessary!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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826 Views
Message 17 of 28

Re: Frequency issue smart hub 2

Ok, it would appear HP+ is an optional add-on for HP printers and once enabled requires an internet connection.

Why on earth anybody would want to limit themselves to having to have an internet connection in order to print is beyond my comprehension.

803 Views
Message 18 of 28

Re: Frequency issue smart hub 2

Instant ink. You can replace cartridges and print as normal if preferred. 

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Message 19 of 28

Re: Frequency issue smart hub 2

All devices need to be on same network as far as I'm aware. 

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Message 20 of 28

Re: Frequency issue smart hub 2

That's funny but I thought the SH2 didn't separate the two bands and therefore one could not turn of the 5Ghz band.

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