Frustrating!!

[Sarebighair]

I have ordered broadband for my elderly mother so that she can have an Alexa function in order to assist with her day to day life. I paid for an engineer to call on the same day as the kit arrived. On that day I got a text cancelling the engineer and that they would rebook. This was 2 weeks ago and day after day I get emails nagging me to set up the system. My mother does not know how to do it, nor do I, which is why I paid for an engineer. Today's email states that I must do it by end of play, Where's my engineer. I'm so angry as its making my mum anxious 

[imjolly]

Have you ordered FTTC fibre to the street cab and existing copper line to your mother's home?

Have you tried connecting the BT hub to the phone line with the cable provided?  It is basically plug and play

[Sarebighair]

Ok, forgive me but your reply was just white noise to me, I have no clue what needs to be done, hence employing an expert to do the job for us.. 😂 I probably have a friend who could do it but having paid for the engineer... You see where I'm going.....

I appreciate your reply, thank you 

[imjolly]

If the broadband is for your elderly mother does she qualify here as that works out much cheaper for same connection 

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

BT are on strike to day so could be few days before back to normal .  You should really try just plugging hub into power supply then using the cable to then connect the hub to the phone so let on the wall. There is nothing more your need to do

[licquorice]

You can't be any worse off by connecting it yourself. You can't do any damage.