Genuine BT caller?

[curious32]

Just took a call from a local number in Wellingborough Northamptonshire. 01933 276075. Male claimed to be checking on slow internet speeds on our line and would call back at 15.00 hours today.

Is this number a genuine BT engineers number? Called the Operator on 100 who was worse than useless and suggested I call Directory Enquiries at some extortionate charge.

Can anyone help please?

Thanks  

[RIC9380]

BT neither does this sort of check nor does it ring a customer purporting to do so. Scam. Ignore the call back or, better still, add the number to your personal blacklist.

[iniltous]

Generally ISP’s don’t make unsolicited calls saying they are concerned about someone’s Internet performance, so if you haven’t complained, it’s likely the call is of a nefarious nature.

Scammers ‘spoof’ the phone number they seem to be calling from , the call probably wasn’t originated in Wellingborough 

[gg30340 · Accepted solution]

It is a scam.

BT or Openreach will never cold call you to tell you there is a problem with your line, broadband or anything else. If you get such a call just hang up. 

BT Scams | What you need to know to stay safe | BT Help | BT Help

[licquorice]

A simple rule.

Regard ALL unsolicited calls as a scam. If there is any slight possibility it is genuine, call back on a publicly published number for the purported caller.