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jem16
Contributor

on ‎28-07-2022 8h56

795 Views
Message 1 of 4

HH6 5GHz very slow but 2GHz fine

I've recently noticed a problem with my 5GHz Wi-Fi connection so did a speed test to check.

 

5GHz

Download - 13.1 Upload - 13.0

Ping 973  Jitter Low 32 High 2506 on Download

Ping 444 Jitter Low 34 High 1202 on Upload

2GHz

Download - 70 Upload - 18.7

Ping 123 Jitter Low 55 High 237 - Download

Ping 265 Jitter Low 83 High 1338 - Upload

Clearly something wrong using the 5GHz network. Can anyone help sort this as I've never had an issue before?


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3 REPLIES 3
jem16
Contributor

on ‎28-07-2022 18h49

764 Views
Message 2 of 4

Re: HH6 5GHz very slow but 2GHz fine

Can anyone help please?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-07-2022 18h59

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Message 3 of 4

Re: HH6 5GHz very slow but 2GHz fine

Have you tried restarting hub to we if that helps? 

Have you tried changing the wireless channel  best using WiFi analyser to find best available channel 

Remember that the 5ghz network is faster but does not cover same distance from hub as the 2.4ghz



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jem16
Contributor

on ‎28-07-2022 19h03

757 Views
Message 4 of 4

Re: HH6 5GHz very slow but 2GHz fine

I haven't restarted the router as yet. In fact having looked at the last reboot of just over a day I'm wondering if that's where the issue started. The 5GHz network has been fine for years.

Haven't tried WiFi Analyser but will do so.

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