HUB 2 & INTERNET CONNECTION

[Cliff]

I think i may have a problem with my hub.I can't connect to the internet via the ethernet cable on my desktop or my laptop,I've changed the cable to a new one but  i still can't connect.I'm on my laptop using wi fi at the moment.I've tried all the connection sockets on the hub but still wont connect,troubleshooter is of no help.Any help appreciated,does it sound like a hub issue.

[imjolly]

Have you tried a hub reset?  Probably best with factory reset by pressing recessed button on back and hold 20/30 secs until lights flash and hopefully that will clear the problem

[Cliff]

Thanks for your reply,i've done the reset but can still only connect  using wi fi.

[agrivosti]

Hi 

Can your laptop connect to other data points over ethernet elsewhere ? ie work etc

Thanks

[Cliff]

I'm on my desktop at the moment using the ethernet cable.I've been trying different things to see if i could get it working.I switched my vpn off & connected ok via the ethernet cable,everything seemed to be working ok.When i switched the vpn on again i lost the ethernet connection,don't know whats happening or how to fix it.I'm connected now because i've switched the vpn off.I'll get on to my vpn provider to see if they can suggest anything.

[Cliff · Accepted solution]

Thanks to those who left  messages,appreciated.I seem to have it sorted,my ivpn subscription had expired on 3rd Jan.Don't recall seeing any reminders,however i renewed my subscription & everything appears to be working again,i  understand why the vpn  wasn't working but don't understand why  the connection didn't just revert to a normal non vpn connection.That said everything appears to be ok now.