Help! BT blocking a website i was building!

[Peter_W]

Thanks for sharing these additional details, @luisdinis 

I've checked over this one with a few more people at our end, and whilst it seems they were experiencing the same issues you reported yesterday, it seems to have been since resolved. 

I would recommend checking to see if there have been any changes reported at your end, and if you continue to notice issues highlight this with [email protected]

Peter

[luisdinis · Accepted solution]

Thank you Peter!

It´s working now and we are now informing our customers.

Best regards,

Luis Dinis

[Peter_W]

Thanks for the update, @luisdinis 😊

I'm glad to hear that's sorted now!

You take care,

Peter

[BeckySmith]

Hi @sheltonjb I'm having this same issue - a public website that resolves fine via google and cloudflare, doesn't seem to be on any listed blacklists, but can't be accessed by BT broadband customers.

Can you let me know who you contacted who was able to help you? I'm having real trouble finding out who to call! Thanks

[BeckySmith]

Hi @martingunther 

Did you get this resolved, and if so, who did you contact at BT?

I'm having a similar issue and can't work out who I need to tell - emailed [email protected] but no response.

Thanks,

Becky

[BeckySmith]

Hi @Chris_Dickie 

Did you ever get a resolution or work out who to flag this with?

I can't work out who at BT to escalate this to, and no response from [email protected].

Any leads gratefully appreciated!

[BeckySmith]

Hi @max-wavecnct 

Did you ever work out who to escalate this to at BT to get this fixed?

I've tried [email protected] but no response.

For anyone who's seeing this and might be able to help, the domain is sepsistrust.tfaforms.net - it resolves fine through cloudflare, google DNS and non BT customers can see it via wifi.

It's not about me being able to see it, it's all our charity supporters and people reaching out for help who can't access our web forms.

Very grateful for any clues!

Thanks

[luisdinis]

Hi,

seems similar to the issue I had in the past. Try also to reach out via: blockunblockwebsite@bt.com

or via phone: Business hub - Business tech on 0845 600 7020

after a few days, BT reachead back to us and the issue was solved.

Best regards,

LD

[BeckySmith]

Amazing, thanks so much!

[BeckySmith]

Hi  @Peter_W 

I'm having a similar problem to this - can you help?

I've tried [email protected] but no response.

For anyone who's seeing this and might be able to help, the domain is sepsistrust.tfaforms.net - it resolves fine through cloudflare, google DNS and non BT customers can see it via wifi.

It's not about me being able to see it, it's all our charity supporters and people reaching out for help who can't access our web forms.

Very grateful for any clues  - amazing if you can fix it, but also if you could let me know who to escalate to, that would be very helpful.

Thanks