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latencyking
Beginner
542 Views
Message 1 of 8

Help, please, help me.

Hey everyone, first time poster in need of some help, desperately.

Without going into too much detail, in temporary accommodation (the in-laws) and have a temporary gaming set up. When I first got her, the internet was awful however recently, upgraded to fibre and 100mb download speed. Winner.

However, still no success in appropriate gaming conditions, as the lag and spikes where horrific.

Lovely people at BT tried to help, which has meant we now have a wi-fi extender as well as two booster discs. Sadly, although sometimes the connection is solid, it's still the majority of the time it isn't.

Simple speed test says there's nothing wrong with the Ping, however CoD Warzone (my drink  of choice)  shows lag spikes/packet losses all over the place.

With all that being said, I go back to the subject line. Help me, please.

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7 REPLIES 7
Les-Gibson
Recognised Expert
493 Views
Message 2 of 8

Re: Help, please, help me.

Have your in-laws turned off Smart Setup? see What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
latencyking
Beginner
464 Views
Message 3 of 8

Re: Help, please, help me.

Thanks Les, it's switched on, so no luck there.
Was excited that something so simple was going to be my saviour.

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licquorice
Distinguished Sage
Distinguished Sage
457 Views
Message 4 of 8

Re: Help, please, help me.


@latencyking wrote:

Thanks Les, it's switched on, so no luck there.
Was excited that something so simple was going to be my saviour.


You need to switch it off. On is bad.

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latencyking
Beginner
444 Views
Message 5 of 8

Re: Help, please, help me.

Oh really?

I'll go with it - but why's that?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Help, please, help me.

causes device connection problems - many forum post found using search



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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Help, please, help me.

@latencyking 

Bear in mind that you will not have exclusive use of the broadband connection in the house, so other devices that are connected are going to affect your latency, especially if they are streaming video content. The way to prove this is to pick a time when there is nobody else using the connection in the house, and then see if things are better.

 

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latencyking
Beginner
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Message 8 of 8

Re: Help, please, help me.

Thanks - Yeah, I usually go online when everyone else is in bed.
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