Home hub not allowing connection

[Langers123]

Good morning! I’ve just moved to a new house and am waiting for openreach to set us up, which I believe may be some time... my neighbour has a home hub 2 which I can see is putting a good signal into our property. He has allowed me access to the hub and I have all the details to login. 
However, none of my devices seem to be able to log in to the hub.

Am I doing something wrong? Normally once you have the ssid and the Wi-fi password, I should be able to connect to any Wi-fi router right? Or is BT different?

many thanks 

[CJT80]

@Langers123 

That's very kind of your neighbour.  Should indeed work fine, so long as they have given you the correct password.

Are you getting an error message?

[Langers123]

I just get ‘unable to join’ when I try to log in? That’s on all our devices, iPhones, fire stick etc

[CJT80]

@Langers123 

I'd recheck the password with the Neighbour