smart hub 2 is flashing purple

[qian06]

The activation date is yesterday, why doesn't  it work?

It‘s flashing purple. 

[Keith_Beddoe]

@qian06 

Welcome to this user forum.

That is only for an FTTP connection, so where is the Openreach Optical modem located?

Do you have one of these somewhere?

If you have a fibre 1 or fibre 2 connection, then you have it connected up wrong, as the broadband will be coming down your phone line, and not on an Ethernet connection.

[Keith_Beddoe]

Here are the two types of connections.

That is for fibre 1 and 2.

This is for FTTP (Direct Fibre into your house) With the Openreach modem.

What BT broadband service did you order?

[Keith_Beddoe]

@qian06 

Some more information that might help.

If you have fibre 1 or 2, which use your phone line connection, then you will need to locate your master phone socket, which will look like one of these.

This is where your smart hub 2 would need to plug in, using the grey RJ11 cable.

If you do have a direct fibre into the  house, then you will have something like this.

The optical modem is where the optical fibre terminates.

It would have a number of lights lit up on it.

The latest ones look like this.

But you may have an older installation which looks similar to this.

Is that what you have installed?

If that is the case, then the home hub needs to plug into the WAN socket, and be connected to the RED WAN connector on the home hub.

From your original post, it looks like you are connected to some form of media plate, wherever that goes to. It would not connect to the RED port on the home hub, unless its linked back to an Openreach modem somehow.

[licquorice]

Unless I am missing something, it looks as though the optical cable is not plugged into the ONT, neither is the cable from the hub WAN port. Can you post a clearer picture of the ONT?

[Keith_Beddoe]

@licquorice  Well spotted, I did wonder what that green cable was on the left. That would mean that the unit on the left, which is just out of the picture, must be an ONT. As you say, a clearer picture is needed as it looks like an unfinished installation.

[licquorice]

Or the OP has been unplugging things that should not be unplugged!!

[Keith_Beddoe]

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@licquorice wrote:

Or the OP has been unplugging things that should not be unplugged!!

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Or the ONT is missing or has been taken away by somebody. See the two screw holes below, where the ONT should hang. That would seem more likely.

Its never going to work like that. I see OP is now offiline.

@qian06 

What has happened to the Openreach modem that the green connector should plug into?

Have you just moved in to a new build property, and the modem is missing?

Either way, you need to ring BT and request a visit from Openreach, as forum members are not going to be able to help with this.

[qian06]

I have this one. But I don't know how to use it

[licquorice]

@Keith_Beddoe  Yes, that could be it.

If that is the case, whoever removed it will be sadly disappointed it doesn't work anywhere else as it will be locked to that address.