How to set a time for hub updates?

[Anje]

BT Smart Hub has a habit of switching off and performing what I think are updates before it restarts. However, it does this during the day and frequently I'm on Thunderbird Help forms posting comments when suddenly I've lost connectivity temporarilly. I need the hub to stop auto switching off and on during the day  when I'm actually using the internet.

[licquorice]

1. You can't set a time for updates, they are pushed by BT and cannot be scheduled.

2. It's unlikely your problem is due to updates as they are usually pushed out in the early hours of the morning.

Could you post the hub logs for when this occurs

Some hubs are reported to have a habit of rebooting every 14 days, its not universal and nobody knows why it happens on some hubs and not others. The reboot usually happens at around the same time every 14 days, you could try a manual reboot of your hub at a more convenient time and hope that your problem is the 14 day cycle and it moves to the new time.

[Les-Gibson]

I also have my doubts that the problem is caused by update attempts but fortunately it's not difficult to prove.

Open the hub manager from a browser (192.168.1.254) and click here

Click on the "Technical Log" tab towards the top of the screen and click the Export button

Open the exported file and use Ctrl-F to search for "Upgrade and system start TR069"

That will show exactly when previous updates have occurred and I would be very surprised if you find any such entries during daytime hours.

[Anje]

I located info and below is just a small section I copied as example.

No TR069, but did find TR69

There are a lot more, but identical. Times vary day and night.

There seem to be hundreds of IGMP which I'm still trying to work out what that is.

17:32:15, 16 Nov.  eth1:IGMP group 239.255.255.253 on interface eth1 ended by 192.168.1.69

17:31:29, 16 Nov.  eth1:IGMP join received for group 239.255.255.253 on interface eth1

17:29:25, 16 Nov.  eth1:IGMP join received for group 239.255.255.253 on interface eth1

17:27:22, 16 Nov.  eth1:IGMP join received for group 239.255.255.253 on interface eth1

17:26:17, 16 Nov.  ppp1:Request for a new authenticated connection

17:26:17, 16 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

17:25:17, 16 Nov.  eth1:IGMP join received for group 239.255.255.253 on interface eth1

- more eth1:IGMP  between so ignored.

14:59:33, 16 Nov. ppp1:Request for a new authenticated connection

14:59:32, 16 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

- more eth1:IGMP  lines and WIFI device connections between so ignored.

23:13:43, 15 Nov.  ppp1:Request for a new authenticated connection

23:13:33, 15 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

[Les-Gibson]

The text that I pasted earlier (Upgrade and system start TR069) was a direct copy from my own log and from that I suspect that there is a difference between TR69 and TR069.

Again, going go by own log, it would appear that TR69 is a non-specific restart event whilst TR069 is an upgrade and  restart event.

So, if you can't see any TR069 events in your log then I would be inclined to think that the answer to your problem lay elsewhere. Have you tried a factory reset?

[Anje]

Trying to watch a programme on the iplayer on TV was useless.

Followed advice - reset  hub to factory

After it went through setup at 18:54:46, 17 Nov. which has an extensive list of ppp1 so not posting all but ending with:

18:55:36, 17 Nov.   ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

18:55:36, 17 Nov.   ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

18:55:36, 17 Nov.   ppp1:TR69 receiving InformResponse message

18:55:35, 17 Nov.   ppp1:TR69 event found : 6 CONNECTION REQUEST

18:55:35, 17 Nov.   ppp1:TR69 event found : 4 VALUE CHANGE

18:55:35, 17 Nov.   ppp1:TR69 sending Inform message

then a repetative load of: wl0:IGMP join received for group 224.0.1.187 on interface wl0

At appropriate time LAN connection etc.

However, these are all the TR69 which occurred which started in the early hours. I've posted latest at the top, so this list is a bottom to top sort order.  I have not duplicated anything so where an entry appears to same time but entered twice - that is how it appears in the event log.

 

09:20:35, 18 Nov.  ppp1:Request for a new authenticated connection

09:20:35, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

08:10:54, 18 Nov.  ppp1:Request for a new authenticated connection

08:10:54, 18 Nov.   ppp1:TR69 ConnectionRequest: processing request from ACS

07:37:30, 18 Nov.  ppp1:Request for a new authenticated connection

07:37:30, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

06:20:20, 18 Nov.  ppp1:Request for a new authenticated connection

06:20:10, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

03:43:46, 18 Nov.  ppp1:Request for a new authenticated connection

03:43:46, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

02:03:18, 18 Nov.  ppp1:Request for a new authenticated connection

02:03:18, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

01:58:18, 18 Nov.  ppp1:Request for a new authenticated connection

01:58:18, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

01:58:18, 18 Nov.  ppp1:Request for a new authenticated connection

01:58:18, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

00:48:32, 18 Nov.  ppp1:Request for a new authenticated connection

00:48:32, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

00:48:31, 18 Nov.  ppp1:Request for a new authenticated connection

00:48:31, 18 Nov.  ppp1:TR69 ConnectionRequest: processing request from ACS

If anyone reads this and can explain what is going on, it would be much appreciated.

[Les-Gibson]

You don't mention the type of connection that you have, if not FTTP then have you tried the quiet line test? i.e. dial 17070, confirm that the number read back to you is yours and listen for complete and utter silence if using a corded phone or a slight but consistent hum if using a cordless phone 

[Anje]

Broadband -  Fibre with BT Halo 1 - High-speed fibre broadband with BT Halo benefits.

I found some link in bt account to 'Diagnose Broadband Issues' - can't find it again ! 

Update - Login to MyBT - it was under 'Check BT Status in your Area'  - enter landline number - Lst time it said there was a problem this time it says no problem. Last time clicked on 'Troubleshoot'. But that now fails everytime saying "Sorry, we couldn't find your account".  It's a real pain.

The first time BT did online connection test after I had entered a mobile (I do not have a moble but could not initiate without entering someones number) and said they found an issue. BT auto restarted up hub and then I restarted computer.   Husband got a text message, but by the time I saw the text, the 15 minutes had expired. So that was useless.

I can confirm that when hub gets a restart/factory reset then it uses that ppp1: TR69 etc.

Tried via account to get a speedtest, but it is no longer available. Apparently they don't do it anymore. So not helpful.

I'm now going to see what happens over next 24 hours. Will I still get all those ppp1: TR69 in the Hub Event Log?  Will computer and TV stop the pausing spinning circle issue? Only time will tell.