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NER
Contributor
2,314 Views
Message 1 of 28

Hybrid Connect - Not working

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Hi, so if I pull out the internet cable from the Bt Smart 2 Hub the Hybride connect does not provide any internet, the settins appear that no mobile IP address is set up for it..Capture - Copy.png

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NER
Contributor
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Message 2 of 28

Re: Hybrid Connect - Not working

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PLEASE COULD SOMEONE CHECK TO SEE IF THEY HAVE AN IP ADDRESS SET FOR THE HYBRID

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InTheBox
Aspiring Contributor
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Message 3 of 28

Re: Hybrid Connect - Not working

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Hi I was told the hybrid connect doesn't give a Wifi signal its only a 4g connection which kicks in if your main broadband goes down. 

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Carlusha
Recognised Expert
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Message 4 of 28

Re: Hybrid Connect - Not working

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@InTheBoxwrote:

Hi I was told the hybrid connect doesn't give a Wifi signal its only a 4g connection which kicks in if your main broadband goes down. 


BUT your wifi still functions.

"Most things you do online work fine with Hybrid Connect - e.g., browsing, streaming, smart TVs, smart doorbells (Ring) and smart thermostats (Hive and Nest) should all work well."

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InTheBox
Aspiring Contributor
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Message 5 of 28

Re: Hybrid Connect - Not working

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So can I use it in a different room as a Wifi extended like the disks?
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NER
Contributor
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Message 6 of 28

Re: Hybrid Connect - Not working

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no internet connection at all whilst on the hybrid connect - so nothing works! 😞

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Carlusha
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Message 7 of 28

Re: Hybrid Connect - Not working

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NER
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Message 8 of 28

Re: Hybrid Connect - Not working

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followed all that got a steady blue light and two bars, so if then i unplug the internet from the smart hub the hybrid connect does not connect to G4 EE, it does nothing at all blue bar flashes and then all 3 flash then steady blue and so on

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Carlusha
Recognised Expert
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Message 9 of 28

Re: Hybrid Connect - Not working

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OK, here's some more complete guidance for you.

BT - Setting up Hybrid Connect 

See : "The Hybrid Connect device works best when it’s attached to a Smart Hub with an Ethernet cable. But it can connect to the hub without it. So if you’ve set up Hybrid Connect and your 4G signal isn’t strong enough, it’s time to try moving your device to another location. Your Hybrid Connect device will then connect to your Smart Hub using wi-fi."

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NER
Contributor
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Message 10 of 28

Re: Hybrid Connect - Not working

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still does not connect to G4 wonder if the sim card needs to be activated? 

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