Important Message About My Account?

[kieranfxrd]

This pops up every time I try to connect to my WiFi, I’m so confused I can’t seem to find this pop up anywhere online. When I log in there doesn’t appear to be any messages about my account?? Help me!! It won’t let me connect at all even when I do log in. 

[rbz5416]

Captive WiFi at the top of the screen suggests that your trying to log into a  hotspot rater than your Hub's main SSID?

If that's intentional then have a look here & see if anything helps. If you're  using the BT WiFi app, there's been suggestions that's being retired.

[kieranfxrd]

I’m only clicking on the WiFi connection for my hub in the settings, no hotspot or anything like that’s just the same connection that had worked for the past month?

[RY5]

Hi, did you find a solution to this issue? I’m struggling with the same thing