Internet keeps dropping

[Gary2024]

I can connect to the router but often without internet access.  I need to multiple reboots of laptop/Office PC and router to get online.  Setup of router seems to be OK.  Anyone got a list of reliable router settings.  Sometimes I get online but laptop displays "No Internet".

Should have stayed with Plusnet!

Any ideas?

Cheers

Gary

[Keith_Beddoe]

@Gary2024 

It might be worth doing a factory reset on the home hub, but if you have any digital voice handsets paired to the hub, then backup the numbers first.

A common problem with all of the home hubs, is that they run out of internal connections if you have any devices that use a randomised MAC address, sometimes called private addressing.

Each new MAC address takes up another IP address, and soon you can run out of connections. You will see lots of "Unknown device" entries on the home hub network map.

A normal restart can help for a while, but only a full factory reset clears out all the old entries.

If you have any devices, both wireless and Ethernet, that have MAC randomisation turned on, then turn it off so that only the device MAC address is used. That will ensure only one IP address is allocated for that device.

Then do a factory reset, and see if the problem returns.

[Gary2024]

Hi Keith,

Thanks for the info.  I don't know much about the operation of home hubs so I'll hunt out some relevant tutorials.

All my hub network entries are listed as "Private IP Address".  All display a MAC address and sometimes, a device title.  How can I find out what the devices are?

I have deleted all entries showing 0MB.

How can I fin d out the maximum connection I am allowed?

Kind Regards

Gary

[licquorice]

There is no need for a tutorial, there is very little configuration changes you can make to the hub in any case. None of which will solve your problem.

Just factory reset the hub by pressing the recessed button for about 20 seconds until the lights flash.

[rbz5416]

...then disable MAC randomisation for your home network on mobile devices & PCs. Otherwise you'll be back to square one shortly.

[Gary2024]

Hi Guys,

Thanks for the info.

Before I do a reset, please can you tell me how to identify which devices these MAC addresses refer to?

 This pair are easy, a kitchen machine and my PC.

If I delete an entry, ie, the Thermomix, will a connection be re-established the next time the Thermo is switched on?

Where is the 'MAC Randomisation' setting/switch?

Cheers

Gary

 

[licquorice]

That is just a list of connected devices. All you can do with it is remove devices from the list that are not connected it doesn't disconnect devices nor prevent them from reconnecting.

Do a Google search on the MAC address to reveal the vendor. If they are randomised addresses, the search won't reveal anything.

Just factory reset the hub.

MAC randomisation is a function of your devices,  not the hub.

[rbz5416]

You can only take a best guess at MAC addresses based on the link already posted.

MAC randomisation only applies to mobile devices & computers & disabling will vary by device. Googling the devices you have is probably the quickest way.

[Gary2024]

Hi Guys,

Reset the hub twice now.  No difference.  The main PC connects most times, showing "Network 5 Internet access" and, as I use NordVPN, "NordLynx Internet access".  Sometimes, "Network 5 no Internet" and "NordLynx Internet access" and  I still access the Internet!

Mobile phones, Firestick, etc, all access OK but the two laptops, no wireless access, showing "EE-xxxxx no Internet".

Never had this with Plusnet so I wonder what is different with the BT hardware/software.  I moved the BT (Plusnets' sister company) to use the internet based phone.

Cheers

Gary

[Gary2024]

I used MAC Address Lookup (https://maclookup.app/search/result?mac=90:97:D5:DF:85:8B) and got these results.
The ? entries are those not assigned.  Not very helpful.

A0:0B:BA:86:68:4B Samsung
B2:1F:28:99:AD:51 ?
B6:55:6A:B7:7A:42 ?
64:A3:CB:09:78:6D Apple
92:81:0C:62:C8:7A ?
40:A9:CF:16:90:6F Amazon
BA:F9:FA:03:65:C5 ?
FC:AA:14:6D:E1:9B Giga-Byte Technology
7E:EE:F9:66:DB:B6 ?
66:2F:C5:1E:9B:E0 ?
B6:55:6A:B7:7A:42 ?
BA:F9:FA:03:65:C5 ?
90:97:D5:DF:85:8B Espressif Inc