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Message 11 of 16

Re: Internet keeps dropping

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For my iPhone 6s, I found this:

iOS 14 introduces a new Wi-Fi privacy feature. When an iPhone connects to a Wi-Fi network, it identifies itself with a randomized MAC address. The MAC address randomization behavior only generates a new MAC address once for each WiFi network a device joins.

Also found this:

Disabling MAC Randomization
1. Open the Settings on your iPhone, iPad, or iPod, then tap Wi-Fi or WLAN.
2. Tap the information button next to your network.
3. Turn off Private Address.
4. Re-join the network.

I hope this helps others

Cheers

Gary

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Message 12 of 16

Re: Internet keeps dropping

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@Gary2024 

Did you reset via the pinhole? A software reset won't clear the entries. You need to hold the reset until the LEDs flash, that may be 20-30s.

If you need to identify devices then the only sure way is to power them all off, reset the Hub & then reconnect them one at a time.

Have you ever set static IP addresses on the laptops? Although if you had on Plusnet, their Hubs are just rebadged BT Hubs, so shouldn't be an issue.

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Message 13 of 16

Re: Internet keeps dropping

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Ahha!  A secret pinhole. I'll dig out a magnifying glass and look for it.

No, I haven't set static IP's for my laptops.  Is that advisable?

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Message 14 of 16

Re: Internet keeps dropping

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Static IP addresses aren't generally needed except maybe when sharing drives across the network. But as I said, the Plusnet setup would have been nigh identical assuming you were using their Hub.

Se how you get on with the full reset & we'll go from there.

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Message 15 of 16

Re: Internet keeps dropping

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@Gary2024 Full reset described in message 4

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Message 16 of 16

Re: Internet keeps dropping

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Hi Guys,

I found my NordVPN service was causing the problem. Why now after years of service I don't know.
The trick is to start NordVPN manually after the PC has established the BB connection. They seem to compete if left to automatically startup.

Thanks for all your help.
Regards
Gary
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