Master socket question

[Monarch08]

Hi all

I've just moved into a new house and have a question about the master socket. The master socket is by the front door, but the previous owners seem to have routed out of this into another room via a cable coming out the bottom, as below. Following the cable, this appears in the next room where there is a socket not mounted to the wall flapping around in the corner.  

We got our router from the ISP and I plugged it into the socket above, but it doesn't seem to work (it never connects), plugging into the 'extension' works immediately. This is a terrible place for the router though!

I'm wondering if I can just disconnect this extension, but:

1 - not sure if it's as simple as this. 

2 - I'm not sure if disconnecting it would then 'enable' the main one. I would've expected both to work now. 

I took the cover off and took a photo of the wiring within. There are 4 wires going down the cable out the front plate - brown and green come from the connector at the front plate, orange and blue come out of the mess in the wall, but I didn't want to poke around too much. 

Any advice from anyone? Or should I just call out an expert? 

[Keith_Beddoe]

@Monarch08 

Who is your ISP?

[rbz5416]

I suspect that the issue is the bodge of the extension wire. Because that's coming out of the front instead of the back, it's maybe preventing the BT plug from seating properly. Try plugging the router into the test socket you've exposed. If it works, you can reasonably safely disconnect the extension wiring. That should allow the faceplate to fit the backplate unobstructed, but it could have been distorted. Worst case you can continue to use the test socket until it's sorted.

You can either report the master socket to your ISP as broken or just buy a replacement yourself. The later versions have a filter inside so you can dispense with the microfilter.