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Message 1 of 13

Moving Home

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Hello again all.

I am moving home in the next few days and BT in their wisdom

have arranged to carry out the technical part of the move on

December 1st!

So, no phone line, but the man I spoke to said that I would still
get connected, is this so?

I have a new type 2 hub, the all black one with a shiny circle in
the centre, but no Wi-Fi extender.

I didn't think that it would work without a telephone line.

I am interested in any reply that will put my mind at ease.

Thank in advance.

Mike.

 

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Message 2 of 13

Re: Moving Home

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You will need an active phone line to get broadband unless you are getting FTTP and have something like this 

ONT fttp_small_ont_2019.jpg



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Message 3 of 13

Re: Moving Home

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Thank you for the swift reply imjolly, I might be getting
one of those supplied, but I don't know, the man I spoke
to a couple of weeks ago said I would get connected OK,
but the order and the engineer are both arriving on the
1st of December.

There is no indication of anything happening and each time
I try to call, I get no reply, unfortunately my patience runs
out around 30 minutes with no reply.

The WIFI on my machine is switched on, but I again am not
sure if it will pick up a "Hot Spot", I am in a city, but my old
address is surrounded by private connection and no open BT.

I tried to get the BT WIFI App, but it is already installed.

The home move welcome pack is due to arrive on 30th November.

 

Mike.

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Message 4 of 13

Re: Moving Home

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Hi @MikeM3 as you've been given an engineer appointment that will be to install the new line in your home and is likely why it's taking until the 1st of December to get you connected. 

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Message 5 of 13

Re: Moving Home

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Thank you for the reply NeilO,

I have always known the date of the technical move
involving an engineer, that was not my worry.

My concern is, how can I get online as the home move
person said I could, even before the line was live.

Mike.

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Message 6 of 13

Re: Moving Home

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you can use BTWIFI but need a BT customer using a hub to be near where you are.  without the phone line you cannot get internet



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Message 7 of 13

Re: Moving Home

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@MikeM3 the only way to do that before the line and broadband are connected is via BT WiFi but as you've mentioned there are no hotspots near you. 

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Message 8 of 13

Re: Moving Home

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Thanks again NeilO,

I tried to download BT Wifi into my PC, but the Google

play store doesn't have my PC listed I do have it on my
phone though.

I don't know about hot spots at the new place, the dead
area is at my old place.

If there is a hotspot, will the Wifi with Windows 10 be
able to connect me?

Mike.

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Message 9 of 13

Re: Moving Home

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You don't need to use the BTWIFI app  if your wireless device can 'see' the BTWIFI network on the available list then you should be able to connect using your BTID and password



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Message 10 of 13

Re: Moving Home

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Thank you imjolly,

The machine that I want to connect with is a Windows 10 Desktop
Computer.

Mike.

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