Netgear knowledge base blocked by BT

[ms10]

This very odd.  If I try to navigate to a Netgear knowledge base article from any normal browser, the request just hangs.  Nothing is downloaded.

However, if I use the Tor browser the page loads immediately.

https://kb.netgear.com/000065127

This suggests to me that BT is blocking this website/domain.  I've only seen similar behaviour for illegal torrenting sites.

[rbz5416]

Not being blocked:

[gg30340]

I can also navigate to it so it is obviously not being blocked by BT.

Do you have any Antivirus/Malware package that could be blocking it?

[VeteranISPUser]

Hi @ms10 

I have just tried your link on my iPad (Safari) and Windows 11 (Edge) and zero problems. It is not being blocked by BT Broadband.

[ms10]

I have Bitdefender Total Security.  But ironically, it's installed as part of Netgear's Armor security package.

[gg30340]

Try this link and click on the first article. It should take you to the page that you posted.

Search Results: RBR850 \/ RBS850 Firmware Version 4.6.9.11 (netgear.com)