This very odd. If I try to navigate to a Netgear knowledge base article from any normal browser, the request just hangs. Nothing is downloaded.
However, if I use the Tor browser the page loads immediately.
https://kb.netgear.com/000065127
This suggests to me that BT is blocking this website/domain. I've only seen similar behaviour for illegal torrenting sites.
Not being blocked:
I can also navigate to it so it is obviously not being blocked by BT.
Do you have any Antivirus/Malware package that could be blocking it?
Hi @ms10
I have just tried your link on my iPad (Safari) and Windows 11 (Edge) and zero problems. It is not being blocked by BT Broadband.
I have Bitdefender Total Security. But ironically, it's installed as part of Netgear's Armor security package.
Try this link and click on the first article. It should take you to the page that you posted.
Search Results: RBR850 \/ RBS850 Firmware Version 4.6.9.11 (netgear.com)