New hub keeps losing wifi connections, even though blue lights lit

[imjolly]

@Groo 

the TPlink suggested by @licquorice is a modem/router and would work with your FTTC

[licquorice]

@arwen you don't need an internet connection to access the hub logs, you just need a connection to the hub. If the problem is that you cannot access the hub, the logs are days long and can be accessed when connectivity is restored.

@Groo as @imjolly says, the Tp Link is a combined modem/router (hence recommending it) and can be obtained for less than £40 new.

[Groo]

Update. Today I got a phone call from BT about my complaint!!!  Very nice lady promised to get 'cease & re-provide' booked in which would likely mean I wouldn't have internet for up to 2 weeks, so they are sending me a mini hub to keep me connected via 4g (something I don't often have up here). She then phoned back to confirm it would happen on 29th April, that she'd phone me that afternoon to check it was in progress & then phone me a week later to make sure it had happened. 

So fingers crossed, everyone, that there may be a light at the end of the (very long) tunnel.

[Peter_W]

Thanks for the update here @Groo.

I'm glad to hear that you got an update on the complaint and they're looking at a path for moving forwards here. 

It'll definitely be interesting to see if the new connection makes a difference to the connection issues you've been facing, so please keep us updated on how things go.

Peter

[Orange99]

Good Luck with that. I shall be watching with interest.

I was fobbed off when I mentioned that option. 2 more engineer visits on and I'm now waiting for my 3rd new hub! No doubt it will achieve the same result as usual... no difference.. but hey, miracles may happen! don't they?

[Groo]

@Orange99 

All I can do is hope!

[pddco]

Has @SludgeIsland  got the EE router yet? Thought we were all waiting for the big switch on. 

[licquorice]

We're still waiting for hub log extracts as well.

[SludgeIsland]

@pddco 

No sign of it yet!  No tracking as it apparently was ordered through a different system. Assured it would arrive today.  Not holding my breath, though. 

Internet still up and down like a you know what's thingies!  MyBT.com shows a fault being rectified today, but last week's engineer didn't detect any faults.

I really haven't a clue what's going on now, and I don't honestly think BT has either!

[licquorice]

Then post the logs so that we can see what is happening.