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Message 11 of 16

Re: Newbie

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Good Point Thankyou
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Message 12 of 16

Re: Newbie

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ahh Good point thankyou
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Message 13 of 16

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Because the survey note says ‘served by 2.5inch duct’ , there is a pretty good chance your installation will be relatively easy as your address presumably is a relatively modern property ( probably build after 1990 ) and although you don’t state it , it’s probably going to be a single stage install, so the date you are given is the date  installation should take place ( a two stage install, which have a longer lead time   , there is an engineer visit before the contractual date to ensure that on the install date the install any issues identified by the survey have been addressed )

In your case , short of an unforeseen blocked duct your install should be OK , however as suggested, if having a continuous service and no possibility of period without service from either ISP , getting the BT service in before cancelling VM is a good idea , it may only be a month of paying for both services versus potentially having no service for a period.

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Message 14 of 16

Re: Newbie

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Thankyou for your help appreciate it.
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Message 15 of 16

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@licquoricewrote:

That doesn't apply when switching from a non Openreach service to an Openreach service as in this case switching from Virgin to BT.


I took the information from a BT site!

Switching broadband provider is as easy as 1, 2, 3….

Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. It’s easy to switch your TV and landline services too. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch.

https://www.bt.com/broadband/switch 

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Message 16 of 16

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Quote from that site.

*If you’re a Virgin Media customer, contact both BT and Virgin Media to try and co-ordinate the start of your new service with the end of your old one. That’s the best way to avoid either having a gap in your service or paying for overlapping services.  Some homes might need an engineer installation. We’ll let you know when you order if that’s the case.

In other words, sort it out yourself 😂😂