Hi, I've been with BT on fibre 1 for a few months, had rubber banding stuttering in online gaming and just bought a ring doorbell and getting lag in live view and sometimes the recordings, also what's app video calls lag and stutter due to most likely packet loss. I've had engineers out and a new hub 2 and still not fixed, customer support say BT don't support wifi or ping or jitter, so what do you support on your service. I use an app called analiti and it shows random ping spikes and jitter up and down. Reading these forums it seems a lot are having the same issues and have been from years ago. I've tried opening ports etc to no avail, could it be where the install engineer has joined the line outside as the old line was cut. I'm sick of it now and getting no where, they've just tried to upgrade me to fibre 2 which i told them wasn't available here but sales guy was adamant it was so he put the order through, i got the confirmation and it was fibre 1 with an increased price, so had to sort that mess out. But I'm in the 14 day cooling off period and might call tomorrow to disconnect.
