Problem connecting nest hub max to BT smart hub2

[Nickmed]

Hi

I am having trouble connecting a nest hub max to a BT smart hub2.  I keep getting a message part way through the adding new device process that I am on a different network and I need to disable AP Mode

What I have done so far:

Factory reset the nest hub

restarted the BT hub

switched off 5ghz channel and tried process again

The nest hub was working on another home network in the same house and was removed to get all devices into one home network.  All other devices are working fine

Have tried using another mobile device to add the nest hub

Any help appreciated before I launch the thing out of the window - cheers Nick

[Nickmed]

@Keith_Beddoe Hi

I have the same problem here.  I have tried the switching of the 5ghz channel but still getting the disable AP mode message saying I am on a different network

Thanks for any help

[licquorice]

Please don't post the same problem on multiple threads,it just causes confusion.

I have moved your post from the other thread to this one

[rbz5416]

Just a guess based on generic mesh setup but try disabling the SH2 WiFi completely & set the Nest up as an access point rather than a router.