Replacement router Asus DSL-ax82u

[Yoced123]

Hello, i have searched high and low for an answer to this, none of the prvious posts seem to cover my issues.

i recently replaced my modem/router with an Asus DSL-ax82u, i already use an after market router a tp link device. i have replicated the settings on the new asus modem and it seems to be connected but i still dont have internet acess for some reason.

i can comfirm its nothing silly like WIFI or anything this is all fine. it seems to be some advanced setting i dont understand perhaps.

just to make it clear its not a g.fast line or vdsl, its an old copper line type connection.

i have included screenshots from the old modem that i can comfirm is working and the new asus device config screen.

any help resolving this issue would be much appriciated.

[imjolly]

user should be bthomehub@btbroadband.com

and any password

[Yoced123]

I have tried this already, and also this username and password appears to work on the old modem just fine.

already elminated this as a potential issue, i set it the same as the old one as i knew that this was working.

[licquorice]

What are the other options on the WAN type dropdown and Service category dropdown?

[Yoced123]

ADSL and VDSL

also i have tried both, annoyingly the connection seems to be up but no internet acess?

[c64z86]

How are you setting up the router, via Wifi or Ethernet?

Are your devices getting their IP addresses ok from it? Maybe double check its LAN/DHCP settings too?

[Yoced123]

Im logged inot the router VIA WIFI

i shall have a check but i do believe all this is ok ....

[c64z86]

Maybe test a device via Ethernet instead, to see if it gets an internet connection? 

[Yoced123]

I have tried a ping directly from the new device that confirms no connection 😩

[licquorice]

You are definitely getting DSL connectivity from the stats so the problem lies with the higher layers.

What are the other options for service category?