My home connection was dropping continuously and was unusable for working from home. I upgraded and took out a new package to get the home tech expert visit.
He arrived, told me he had made some adjustments that would fix my problem and e had also reported the dropping connection fault.
After he left there was no difference at all and the connection was dropping throughout the day. After a week and hearing nothing - I contacted the support team to find out what was going on. nothing ad been fixed and nothing scheduled, the complaint was outstanding. An engineer was scheduled - but this is now 3 weeks of unusable service.
When the engineer came he was unable to fix the service and believed it to be faulty hardware. He arranged for a new box to be sent.
I naturally assumed that as i had over 4 weeks of poor service that a credit would be applied to my account. The complaint was closed with no reference to me or any details on why it had been closed. However I was billed full price. I contacted the support team again and asked how that could be - i have had 4 weeks where i needed to tether to my mobile network if i needed to do anything important. I asked for new compaint to be raised as i have full evidence from the technical log export that i could provide that shows the service dropping multiple times every day and surely is evidence that i have not recieved the service paid for.
after hours on chat (i did not wish to phone as i like to have everything in writing) - I am no further forward. I want to be able to supply the exports that i have from my system to show that i have not received the service i paid for.
Can you please tell me how i can obtain an email address to send evidence to my case
