Ring doorbell

[JG5765JULIE]

Hi friends 

I have just purchased a mini ring doorbell but I’m struggling for the WI-FI to connect as I’m not sure what speed (I think it’s the speed)  it says on the instructions ENTER YOUR 2.4GHz Wi-Fi network and Wi-Fi password it says 5GHz is not supported please can anyone help me or advise me much appreciated thank you from Julie 

[rbz5416 · Accepted solution]

If you don't have the latest Smart Hub 2 then you can give the different WiFi bands different names (SSID), so you know which one to connect to.

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-d...

If you do have a SH2 the usual suggestion is to temporarily turn off the 5GHz WiFi on the Hub, connect the device & then turn 5GHz back on.

[JG5765JULIE]

Hey a really big thank you so much it’s worked your a superstar very many thanks again much appreciated love Julie 😘

[JG5765JULIE]

Hi RBZ5416 

a really big thank you your a super star Iv managed with your advice much appreciated 

love Julie 😘