Things have moved on with this issue. I rang BT to report a fault but couldn't get an answer. Instead I got a series of text messages which said there was a fault on my line and that an engineer would need to visit to rectify it. I was given an appointment which was not convenient.
I tried again to telephone but the only option I could speak to a human on was the one for "Are you thinking of leaving BT?" This got an answer with very little delay! I spoke to a very helpful lady who said she would put me through to someone who could help.
About 12 minutes later a man answered. I explained that I was trying to report a specific problem but had been unable to do so and that the automated system had apparently found a fault on my line. He said he could see the fault and thought it might be the cause of the website issue. He agreed to alter the time of the engineer visit to a slot a little later than the original appointment.
At 8am on the day of the appointment a BT engineer was at the door. He said he knew nothing about the altered appointment and as far as he could see there was no later appointment. I quickly changed my plans as I didn't want him to leave and explained the issue that I had with the website. He said he knew nothing about that, only that there was interference detected on my line. He proceeded to change the master socket and also disconnected two extension sockets which were not being used.
I then attempted to load the problem website on wi-fi and it worked! And it worked for about 48 hours but now I am unable to load it again and am back to square one.
I can access the website on 3G, 4G and on wi-fi elsewhere but not on mine. This is becoming very frustrating and not being able to actually speak to someone in the BT faults team is making the situation worse.
I am becoming a very disgruntled customer...
