Smart Hub 2 - Constant Orange Light

[AdamG2424]

Hi,

So i just got home from Holiday to find my BT Smart Hub 2 with an orange light. Thought nothing of it so turned it off and on. Came back and it was still orange, so i did a factory rest, still the same thing! so unplugged it all and still nothing. Call and spoke to a guy and they did some tests and they couldn't find the issue so sending out an engineer...but in 2 weeks time!! Which is really not ideal.

So im not sure if anyone has had the same issue and knows a fix? i dont have a landline so dont have the Red LAN cable. i just have the lead which plugs into the broadband slot.

Any suggestions would very helpful!!!  

[naylor2006]

As you have the 'internet' cable plugged into the Broadband port I assume you have a copper service, if you log into the router is it somehow in fibre mode? You can check by: How do I switch my hub to Full Fibre mode? | BT Help

That should be off, I dont actually know if that being turned on breaks copper broadband but its all I can think of, there are better experts than me on here for copper based services though that can help.

You dont have full fibre right?

[AdamG2424]

Hi Naylor!

Thanks for getting back to me! i will look at this when home.

I dont have full fibre so not sure if and why it has set its self to that!

Had BT Smart Hub 2 for 3 years and never had any issues at all. 

Will keep you posted.

[licquorice]

Orange light means you have physical connectivity but no internet.

You could try a factory reset of the hub, but it is probably a problem with your service.

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/what-do-the-lights-on-my-bt-hub-...

[AdamG2424]

Hi Licquorice,

Thanks for your reply! 

Have tried a few factory resets but no luck 😞 

[Leanne_T]

Hi @AdamG2424 

Thanks for trying the advice from @licquorice @naylor2006 

It does sound like you may need the engineer visit to help you get this sorted.  

If you would like to discuss your options please call us and the team will be happy to help. 

Leanne.