Smart Hub 2 Ethernet problem

[silverbantam]

Just upgraded my broadband to Halo 3 plus with a Smart hub 2.

Received the smart hub today and set it up. The Wi-Fi works ok but the Ethernet doesn’t work in my PC or in the Youview box. My PC gives an error of Ethernet doesn’t have a valid IP configuration.

Anyone have any ideas?

[countrypaul]

Was the PC on before the router was turned on /connected? First thought is that the PC has not been given an IP Address by the DHCP server on the router. If running windows you could try restarting, or from a command prompt try:

ipconfig /renew

[gg30340]

Try a factory reset of the Smarthub by pressing a pin into the recess button on the rear for about 20 seconds. 

[silverbantam]

Is it because it hasn’t been activated yet?

[silverbantam]

I reset the smart hub and then tried ipconfig /renew and got the error “An error occurred while renewing interface Ethernet: : unable to contact your DHCP server. Request has timed out.”

[rbz5416]

Sounds like the SH2 may be faulty. The DHCP server is probably working if WiFi is working. A full reset should have enabled it by default but log onto the SH2 & ensure that DHCP is enabled. If it is then try setting static IP addresses on both the PC &  Box as a workaround while you request another SH2.

[silverbantam]

I’ve just plugged the old router back in.

I’ve got an engineer coming on Thursday to help me set it up. Will they have a spare Smart Hub with them?

[silverbantam]

I can’t even connect to the hub from my pc 

[countrypaul]

Have you tried different ethernet cables and different ports on the SH2?  If so, I would strongly suspect the ethernet ports on the SH2 are faulty.

[silverbantam]

I contacted technical support who managed to get the Ethernet ports working in the hub but now I’m having trouble watching the Now TV channels on my Youview box.

I get a IPC6023 error. The Now TV app works fine though.