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Mine kept dropping,try main things to no avail,turn the lights to low on hub and disc and been perfect last 2 days .
3 months on and I still have no solution for this issues with firmware updates screwing up wifi reliability. I get 10 seconds of no internet via wifi so regularly now that I can predict which channel my Macbook is on. If I am on the TP Link Powerline 2.4GHz wifi (connected via ethernet to the Smart Hub2) I don't get the wifi loss of connection to the web. If I am on the normal SH2 5GHz or 2.4GHz wifi, or the BT Disc then I get routine disconnects.
I have loads of event logs which I have forwarded to James at BT Client Engineering Hub In-Life Manager... but they have no answer.
I am tempted to ditch the SH2 and buy a mesh system and try a workaround for getting DV to work.
It is the firmware. You MUST be able to run both WiFi networks on different channels. There is no other fix. This requires BT supplied firmware.
You can either buy a 3rd party router that supports g.fast. v expensive.
Or disable 5ghz -not an option.
Or use SH1, which has firmware that allows both WiFi networks on different channels.
Such a disappointing service and product from BT.
That is a good point about SH1. What are the practical downsides to SH1 compared to SH2?
Sorry but this is a long thread. Have you
a. Switched the 5g Wi-Fi off
b. Changed the Wi-Fi mode
if you still have problems then I used a mesh network running off the SH2 so as to keep DV. The mesh was in Router mode so I was double natting but never caused me any problems that I noticed.
I know run my mesh system directly off the ONT and have diverted DV calls to my mobile.
no problems at all.
@stevebrass Thanks Steve,
Yes tried months ago the 5GHz and mode tests. No joy. This is 100% firmware issue.
I am asking for a SH1 - although the lack of support of DV in SH1 may be trouble. I have a neighbours DVA3.0 DV adaptor. Not sure if that makes SH1 DV enabled.
Also I am told SH1 does not work with BT Discs - so that sets me back again.
As I have recommended before, until BT issue a fix, I would recommend keeping the SH2, turning off wireless and using a wireless point like Ubiquity or reuse an old router by turning off DHCP and I would suggest setting a static IP.