Solved: Re: Smart Hub Ethernet Connection

ChrisMacL · ‎02-11-2023

Hi, after a household power outage recently, when all 4 worked before, now its only gig ethernet port 4 on Smart Hub type B that connects anything.

Does anyone have any ideas how other 3 may regain connectivity?

Thanks

imjolly · ‎02-11-2023

Have you tried a factory reset of hub by pressing the recessed button back and holding 20\30 seconds until hub lights flash and see if that fixes it

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ChrisMacL · ‎02-11-2023

Have tried that without success, thanks anyway

NeilO · ‎03-11-2023

Hi @ChrisMacL I'd recommend getting in touch with the broadband faults team on this link and they'll sort you a replacement.

Neil

ChrisMacL · ‎03-11-2023

Much appreciated!

NeilO · ‎03-11-2023

@ChrisMacL post back and let us know how you get on.

Neil

caravanj · ‎04-11-2023

@ChrisMacL

One possibility, although remote, is surge damage when your power supply was reconnected.

ChrisMacL · ‎24-11-2023

Hello, after a unrelated broadband line problem that was discovered while telling BT about this, a new Smart Hub has been delivered and all connections working fine on this one.