Smarthub 2 disconnecting

[andreaferns120472]

Over the past 2 weeks my Smarthub 2 keeps disconnecting and reconnecting.  I contacted BT 4 days ago and they refreshed the line.  Still same problem.  I have turned the hub off and on again but still same problem.  I also have 4 black wi-fi discs around my house.  Can anyone help me as BT are not providing me with a solution!

[imjolly]

as long as you don't have digital voice can you check for line noise on your phone by dialing 17070 option 2  should be silent and best with corded phone

[andreaferns120472]

There is a slight crackle on my land line but when I make calls the crackle is worse.  I have had many BT and Openreach engineers I think I have had around 15 visits in this year alone, but they can never find a fault on the line.  It's most infuriating! 

[imjolly]

sorry but you need to report a phone fault not a broadband fault to 151 or 0800800151 from mobile

if you can get line fixed and no crackle then you should get a stable connection

[andreaferns120472]

I had an engineer last week regarding crackle on line and they couldn't find a fault!

[andreaferns120472]

I reported phone fault many times, BT engineers have been sent but they can't find a fault on the line!

[RobbieMac]

Hi @andreaferns120472

Thanks for your posts and welcome back!

I am sorry for the problems you're having with noise on your line when you're making calls.  This would also affect your broadband service.  I am disappointed to see that you've had to book so many engineer visits that haven't been able to repair the fault.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[andreaferns120472]

Can anyone recommend an alternative to the BT Smarthub 2 router. My Smarthub keeps disconnecting and I have read in community to try a different router 

[Keith_Beddoe]

@andreaferns120472 

What broadband package do you have, and are you on BT Digital Voice?

[andreaferns120472]

My broadband package is Fibre with Halo 3, not sure what you mean by BT Digital Voice?