Solid orange light on Smart Hub 2 - just moved home

[Keith_Beddoe]

Stop sell on normal PSTN connections, also probably just an Openreach third party agent.

[chrisjp]

"I am surprised that the Openreach technician did not check that it was working, before they left."

As the OP mentioned, the hub was not available to the Openreach technician when he set up the line, because the OP had not yet brought it to the new house.
Still, I'm curious to know what the technician actually needed to do, unless the house was new and previously unoccupied. Did he have to fit a new master socket?

[RIC9380]

Try switching the HH off and unplug it giving it a few minutes then replug it in and switch on again.  If it doesn't turn blue (allowing about 3 minutes) use a paper clip to press the Hub's factory reset button. If this doesn't fix the issue, contact Customer Services on 0330 1234 150.  They are available 8am to 8pm today.

RIC9380 😊